Privacy Policy
Back to Sleep Club values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the UK GDPR and Data Protection Act 2018.
1. Information We Collect
When you conduct a transaction on our website, as part of the process, we collect the personal information you provide, such as your name, address, and email address. Your personal information will be used for the specific reasons stated below only.
We may collect the following personal information:
- Parent/guardian name and contact details (email, phone, address).
- Child’s name, age, and relevant sleep/health history (as provided by you).
- Payment and invoicing details.
- Any communication exchanged during the consultation process.
-Any information you provide on the questionnaire or sleep diaries we ask you to complete.
-Electronic copies of sleep plans provided to you by Back To Sleep Club.
2. How We Use Your Information
We use your information to:
- Provide sleep consultancy services.
- Prepare tailored sleep plans and recommendations.
- Communicate with you regarding your services.
- Process payments and manage accounts.
- Maintain records for legal and professional purposes.
3. Legal Basis for Processing
We process personal data under the following legal bases:
- Performance of a contract (to deliver agreed services).
- Consent (when you provide sensitive information voluntarily).
- Legal obligations (e.g., safeguarding concerns or tax purposes).
4. Data Storage & Security
All personal data is stored securely using password-protected systems. Only the Consultant has access to client information. Data will not be shared with third parties, except as required by law (e.g., for safeguarding purposes).
5. Data Retention
Personal data will be retained for up to 7 years in line with professional and tax record requirements. After this period, records will be securely deleted or destroyed.
6. Sharing Information
We will never sell or share your data with third parties for marketing purposes. Information will only be shared if legally required or with your explicit consent.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your personal data (where applicable).
- Withdraw consent for data processing.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
8. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Hannah @ Back To Sleep Club on hannah@backtosleepclub.com